FAQs

Here are a few frequently asked questions to provide you with the best customer service experience. Your feedback is highly encouraged. If you have any questions please email us at Shopjanessaclothing@gmail.com 

 

Where do you ship from?

We ship from our partnered warehouses & factories located in the US & China. Please expect your items to be shipped in seperate packages (if your order more than one item) as different factories specialize in different areas of manufacturing. 

 

How long will be items take to arrive?

We typically have a 5 day processing windw to fully verify and fulfill your order. Following this, your package will be shipped to you between 10 to 12 business days. 

 

 How Long Will it Take to Receive a Tracking Number?

Tracking numbers will be sent out 4-7 business days. 

 

Why is my tracking number not displaying any information? 

Depending on the shipping carrier used, Tracking numbers generally take a few days to register into the delivery system to display delivery information. Check back every few days for updated information. 

 

Where can I place an order from? 

From any country. We ship worldwide. 

 

Is checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure.