When will my package be shipped?
For all U.S orders your package will be shipped within 2-5 Business Days (monday-friday). For international orders your package will be shipped within 5-10 Business Days.
How Long Will it Take to Receive a Tracking Number?
Tracking numbers will be sent out 2-10 Days (Depeding on order location)
Our policy is NO RETURNS but we can exchange if items comes broken or unwearable condition with pictures for proof. Buyer must pay for shipping label return.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Shopjanessaaccesories@gmail.com and send your item to: 2690 Alemany Blvd, San Francisco, CA 94112 United States
To return your product, you should mail your product to: 2690 Alemany Blvd, San Francisco, CA 94112 United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.